Terms & Conditions
|Your contract is with “we”, “us” and “our” in these Booking Conditions. References to “you” or “your” are references to the person making the booking and all members of the holiday party. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property with us you should return only the completed Booking Form to us. Please note that the Initial Deposit is ONLY refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.
If you are travelling with children, you must specify the children ages at the time of booking. Failure to provide this information may result in improper pricing which may result in additional costs imposed by us, the agent.
A booking may only be made by a person aged 18 or over. All children who, at the time of arrival, will be under 18 years old, must be accompanied by an adult aged 21 or over who will at all times during the stay be responsible for their welfare, conduct and behaviour.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the Initial Deposit has been received and accepted by us, we will issue you with our written confirmation and a Booking Form for completion. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
The balance of payment for the property is to be paid 6 weeks before arrival date. Any booking made within 6 weeks of the arrival date requires full payment immediately. We will also require a Security Deposit of 200€, or £200 Sterling, to be paid with the balance of payment to our account. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against any additional cleaning required due to extreme neglect and disregard for the property and/or repair or replacement of any damage to furnishings, fixtures and fittings or loss of keys. We will return the Security Deposit to your bank account within 7 days of your departure following inspection of the property by ourselves and return of the keys to us, less any deductions in accordance with the conditions listed above.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation by email to the email address shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us. After such period, if you cancel your booking more than six weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any additional money you have paid to us.
If you cancel your booking less than six weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental payment. In these circumstances we will refund the Rental payment (less any additional costs incurred) to you only if we are able to secure an alternative booking for the Property for the cancelled dates.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund in full the balance of any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after 16.00 hours on the Arrival Date of your holiday and you must leave by 10.00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations
You agree to comply with the Regulations and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels, clean (not laundered) and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or contents of the Property) cannot possibly be investigated unless registered whilst you are in residence. Mobile Tel: 0034 678 789 230 or 0034 678 789 238
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it. A refund cannot be paid by us in circumstances beyond our control, e.g. war, threat of war, industrial disputes, terrorist activity, governmental legislation, natural and nuclear disaster, fire or adverse weather conditions.
We cannot accept responsibility for losses and inconveniences arising out of any disruption of local services such as electricity or water supplies.
These conditions apply to all bookings confirmed on or after 1st December, 2016. Breach of any of these conditions may result in cancellation of your booking, or necessitate you vacating the accommodation without refund.